General Information

Office Staff
We are extremely proud of our office staff. Our secretaries and medical assistants are familiar with orthopaedic terminology and will assist you whenever possible. Our billing staff has twenty years of experience in billing and insurance procedures and are available to answer any specific billing questions.

Office Hours
Monday 9am to 5pm
Tuesday - Friday 8am - 5pm

Scheduling Appointments
Click here to request an appointment online
All office visits are by appointment, and we ask that you call in advance so that we may reserve a time for you. We will make every effort to accommodate your request whenever possible. If you need to cancel or reschedule an appointment please let us know at least 24 hours in advance, so that we can offer the appointment to someone else who needs it. When scheduling an appointment or at the time of your visit, please let our receptionist know of any change in your name, address, telephone number or insurance coverage.

Emergencies
In case of emergency, one of our orthopaedists is available 24 hours a day, seven days a week. You can reach us through our answering service. For non-emergency problems, please attempt to call during regular office hours. This is more efficient and allows us to answer your questions more accurately.

Prescriptions
Click here to request a prescription refill online
Prescription refills may be requested during regular office hours. Please allow 24 hours for prescription orders to be placed. This allows us to review your record and better serve your needs. Please have the name of the medication and dosage available.

Test Results
You will typically be notified of test results at your next follow-up appointment. You will, however, be notified of any abnormal findings requiring immediate attention as soon as they are received.

Payment
Please be advised that copays are due at the time of visit. We accept cash, personal checks, and most major credit cards. We do not accept American Express. Please check with our office for more information on bill payment options.

Insurance
We accept all major insurance plans. Please contact your insurance provider for your plan’s requirements for physician referrals and other restrictions. For those insurance plans with a co-payment, it is expected at the time of the office visit. Please be advised that the financial responsibility for a service not covered by insurance rests with the patient or his or her family.

Parking
Free parking is available. Handicap drop off is in front of the building, with handicap spaces in the lot. For help with directions, call us at 508.485.3665.